Data Access and Deletion
Last updated: October 2, 2026
How to request a copy of your information or close your Riffi account.
Make a request
Email support@riffi.com from the email associated with your account. Use “Data export”, “Data correction” or “Account deletion” in the subject, and explain which account, business or information the request concerns. We may ask for additional proof of ownership. Never send a password or social access token.
Before deleting your account
Save any content you want to keep, cancel paid subscriptions through the billing portal or with support, and disconnect social accounts. Account deletion can remove access to brand profiles, uploaded assets, drafts and schedules. Ask support to confirm the scope before deletion is carried out.
What deletion covers
After ownership verification, we assess the request and remove or de-identify information that is no longer needed, subject to applicable legal requirements. Billing, fraud-prevention, dispute or legal records may need to be retained. Backups and service-provider records may follow separate retention cycles. We explain any applicable exceptions rather than promising immediate removal from every system.
Published content and provider data
Deleting a Riffi account does not delete posts already published on TikTok, Instagram, Facebook, Threads or other platforms. Remove those posts and revoke app permissions using the platform’s own controls. Provider-side information is also subject to the provider’s privacy policy. We can help identify the relevant service.
Requests and timing
We handle requests within applicable legal time limits and may explain verification requirements, scope limitations or permitted extensions. Contact support@riffi.com for updates or to correct a request.
Contact
Questions about this page? Email support@riffi.com.